The day I reached my limit
This was a joyous day in my life! My baby daughter Sadie was born. This was my first child and I was soaking up every minute of it gushing with happiness. However, the real world didn’t want to leave me alone. Business was still going on. While I held my brand new daughter, my phone was buzzing in my pocket. It was a tenant. Anyone who owns properties know that no tenant ever messages you to tell you what good of a job you are doing as a landlord. What could it be now? Was the garbage an issue? Was there a parking issue? I just wanted to shut off the outside world and focus on what mattered the most. At that moment, it was my wife Shannon and our baby girl Sadie.
What did the text message say? – “Hey Jeff, the washing machine lid is broken.”
This little text broke me.
Normally this would not have bothered me, as I know how to easily fix this issue, but it affected me because it took me away mentally from very special family time. At that moment, I said NEVER AGAIN. I knew what I had to do. I bit the bullet and I hired property management! Before this event, my small thinking was allowing me to believe that I was “saving” money by not having a PM, but it was actually hurting my family life and business. These small texts throughout the day pulled me away from bigger tasks that could make me money in business or special moments that I wanted to cherish.
I’m happy to announce that we now have Control Your Property. Think of it as a way to train your tenants and property managers on how your properties should operate. The tenants cannot text, call, email, or send a pigeon to get your attention. They have to follow the rules in the App! They need to follow the process. This is a game changer and I have great joy spending my days with my daughter and not trading back and forth texts with my tenants over maintenance issues.
So the next time you get one of these texts from you tenants, really let it sink in and think about the true cost of answering those texts. Which specific text message will break you?